Leading Providers of Care Homes in the UK
Recruitment / HR:
01162746412
Sales:
01162746404 (Mon - Fri, 8:30 - 5pm)
Every year, we send out quality assurance surveys to each of our care homes. Surveys are given to our residents, resident's families and staff to fill out.
We use these forms as a metric to rate our homes with.

Annual Quality Assurance Survey - Clarence House (2018)

Do we provide care and support in a dignified manner which respects individual needs, choices and preferences?
70% Outstanding
20% Good
10% Requires Improvements
0% Inadequate
Are you able to talk to the manager/senior team when needed?
90% Outstanding
10% Good
0% Requires Improvements
0% Inadequate
We aim to provide a homely and welcoming environment which is clean and safe for our clients. How well do you think we do this?
85% Outstanding
15% Good
0% Requires Improvements
0% Inadequate
We aim to provide nutritionally balanced menus and meals, how do you rate us?
69% Outstanding
31% Good
0% Requires Improvements
0% Inadequate
How would you rate the activities and events that take place?
77% Outstanding
23% Good
0% Requires Improvements
0% Inadequate
Overall rating
8.8 / 10