Carole Jefferson – Daughter of Resident/Service User

Dad arrived here after three months in hospital, during which he had lost weight, lost his voice and lost the ability to stand up independently. He was very anxious, frail and extremely vulnerable. Staff quickly settled him in, establishing his favourite food, telling him and responding to little jokes and generally making him feel very much a part of a caring community. The carer team is outstanding, they know him very well and even staff who are off duty, call on him to talk to him and give him a hug. He loves the food, as there is a lot of choice. The food is well cooked and presented, which is a pretty good achievement by the catering team, who have many different diets to cater for. The home is kept clean. His room is nicely furnished, with some of his own furniture and has a pleasant double aspect, giving it a light airy feel. We have been able to put plant pots outside containing seasonal plants for colour. Staff care for dad tenderly, taking account of his frailty and dignity, but also have a good laugh at the same time. The front of house team provide a wonderful welcome and nothing seems to be too much trouble for them. There are several ‘family’ occasions throughout the year, including services for Easter, Remembrance, Christmas and these are marked with a lunch to which family members are invited. The tables are arranged delightfully, with specially designed and produced menu cards and table decorations. These occasions are very well attended and it gives family members an opportunity to meet other families. I like this. The ‘in house’ hairdresser provides an excellent service to all residents. Dad also enjoys trips out – he still talks about a visit to a local beauty spot back in the autumn, when they had a barbecue. I am well informed about Dad’s health and needs. If ever I have a question, staff will find the most appropriate person to give me an answer before I leave. I visit my dad 2 – 3 times every week and I am very happy with what I see. Thank you Charnwood Oaks, you have given my dad enjoyment in life, which he had lost.

11/01/2015

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