Steve Newcombe, Advanced Social Work Practitioner
On the 30th October I undertook a Mental Health Act assessment at your Oakdene Unit and I wanted to put in writing my appreciation of the professionalism and dignity shown by your staff at Oakdene that day in the face of great stress and some physical aggression.
Without the professionalism and forbearance of your staff the risks would have escalated and a difficult situation would have been made substantially worse. At all times your staff saw the resident as a person in need of care and not as a problem to be off loaded. Dr Pathy, Consultant Psychiatrist, who also attended the assessment thanked the staff personally and he was happy for me to express his thanks to your staff in this email along with mine.